The ability to pause service for 1-3 months is available only for our customers billed semi-annually or annually. You must provide a 30-day notice to pause service.
If you have an upcoming scheduled billing before the pause start date:
- You will be immediately charged when the partial fee for the period between your usual scheduled billing date to the pause start date. On your reactivation date (noted in your settings), you will be automatically charged your full semi-annual or annual membership fee. This will start your next billing cycle from this date.
If you are pausing mid-billing cycle:
- Your next scheduled billing date will be extended for the amount of time you are on pause. (i.e., if you pause for 2 months during your cycle, we will push your next scheduled billing date out by 2 months).
You can reactivate your account during a pause at any time prior to the set date of reactivation, and the date on which you manually reactivate your account will become your new billing date.
** Pauses are not available for customers billed monthly or quarterly.
- Log in to the Parent Insights App.
- Visit My Account in the side navigation.
- Find the student for whom you wish to adjust the plan and click Manage Plan.
- Select the Pause Plan option and follow the prompts.